luky9 Terms and Conditions

These terms and conditions ("Terms") constitute a binding legal agreement between luky9 ("we", "our", "platform") and the user ("you", "user", "member"). luky9 is a safe and reliable online betting and casino platform for players in Bangladesh.

• These terms are governed by the applicable laws of Bangladesh.
• The platform operates for entertainment purposes — responsible gaming is essential.
• luky9 reserves the right to modify these terms at any time without prior notice. Continued use of the platform after any changes will be considered acceptance of the revised terms.
• These terms and conditions are written in Bengali and the Bengali version shall be considered the definitive version.

The following conditions must be met to open an account on luky9:

• You must be at least 21 years of age. This platform is intended only for those aged 21 and above.
• All information provided at the time of registration must be truthful, accurate and complete.
• Only one account per person is permitted. Opening multiple accounts is strictly prohibited.
• An active mobile number and email address are required for registration.
• luky9 may request necessary documentation at any time for identity verification purposes.

3.1 Login and Security

It is your responsibility to keep your luky9 account login details (username and password) completely confidential. Allowing any third party to access your account is prohibited.

• If you suspect unauthorised access to your account, notify the luky9 support team immediately.
• luky9 is not liable for any loss resulting from third-party access to your account.

3.2 Updating Account Information

If any of your personal details change (mobile number, address, etc.), please notify the luky9 support team and update your account information accordingly. The user is responsible for any issues arising from outdated information.

4.1 Deposit Terms

• The minimum deposit amount is ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Deposited funds may only be used for personal betting activities.
• Deposits from third-party accounts are strictly prohibited.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳1,000.
• Withdrawals can only be made to the same payment method used for the deposit.
• Standard processed withdrawals are generally completed within 1 hour.
• Withdrawal processing may be delayed if identity verification has not been completed.
• luky9 reserves the right to hold and investigate withdrawals in the event of any suspicious activity.

5.1 Welcome Bonus

luky9 offers new members a 100% bonus on their first deposit, up to a maximum of ৳8,000. A minimum deposit of ৳500 is required to activate this bonus.

5.2 Wagering Requirements

• The wagering requirement for the welcome bonus is 15x (the deposit plus bonus amount must be wagered 15 times).
• Meeting the wagering requirement before withdrawing bonus funds is mandatory.
• When wagering with a bonus, the contribution rate towards the wagering amount may vary depending on the specific game.

5.3 Other Promotional Offers

luky9 may offer various promotional offers from time to time. Each offer will have its own terms and validity period, which will be clearly communicated at the time the offer is published. Breaching the terms of an offer may result in the bonus being forfeited.

6.1 Betting Rules

• Bets once confirmed cannot be cancelled or changed.
• If a bet remains incomplete due to a technical error, luky9 may void that bet and return the staked amount.
• luky9 reserves the right to suspend the announcement of results in the case of suspicious bets.

6.2 Game Fairness

luky9 works with trusted game providers to ensure fair play, including PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi and many other recognised providers. All game outcomes are determined through Random Number Generator (RNG) technology.

6.3 VIP Program

luky9 has three VIP tiers for regular players:

• Bronze: Weekly cashback of up to 0.4%.
• Silver: Weekly cashback of up to 0.8%.
• Gold: Weekly cashback of up to 1.2%.

Players advance to higher tiers through consistent play. luky9 reserves the right to modify VIP tier benefits.

The following activities are strictly prohibited on the luky9 platform:

• Attempting to gain an advantage through fraud, deception or any other illegal means.
• Using software, bots or automation tools to operate games.
• Claiming bonuses through multiple accounts or attempting money laundering.
• Engaging in fraudulent behaviour towards other users or making threats.
• Attempting to exploit technical vulnerabilities in the platform.
• Placing bets on behalf of third parties or transferring bets in exchange for commission.
• Operating an account on behalf of a minor (under 21 years of age).

luky9 accepts no liability in the following circumstances:

• If a bet remains incomplete due to the user's internet connection or device issues.
• If login details fall into the hands of a third party due to the user's negligence or error.
• If the service is disrupted due to natural disasters, cyber attacks or any other unavoidable cause.
• If a transaction is delayed due to third-party payment providers.

If an abnormality appears in a game result due to a technical issue, luky9 reserves the right to void that round and return the staked amount.

All content on the luky9 platform — logos, designs, software, text, graphics and other materials — is the exclusive intellectual property of luky9.

• Reproducing, distributing or commercially using any content from the platform without luky9's written permission is prohibited.
• The intellectual property of game providers belongs to the respective provider.
• Saving a single copy for personal, non-commercial use is permitted.

10.1 luky9's Rights

luky9 may suspend or permanently close any account without prior warning in the following circumstances:

• If any provision of these terms and conditions is violated.
• If fraud or deception is suspected.
• If registration with false or misleading information is proven.
• At the direction of a regulatory authority.

10.2 User's Rights

You may close your account at any time by contacting the luky9 support team. It is recommended that you withdraw all valid withdrawable balance before closing your account.

luky9 is firmly committed to responsible gaming. We believe it is possible to enjoy entertainment and avoid harm at the same time.

• Do not bet beyond your means.
• Avoid the tendency to place more bets in an attempt to recover losses.
• Contact our support team to set deposit and betting limits on your account.
• Make use of the self-exclusion facility for a set period if needed.
• Gambling addiction is a serious problem — do not hesitate to seek professional help.

Read our responsible gaming page for more information.

Full details about the collection, use and storage of your personal information can be found in our privacy policy. Key principles:

• Your personal information will be used solely for the purpose of providing the service.
• luky9 does not sell your information commercially to third parties.
• All information is protected by SSL encryption.
• Information may be shared with relevant authorities where required by legal obligations.

luky9 reserves the right to amend, change, or update these terms and conditions at any time. Users will be notified of significant changes via email or through the platform.

• Revised terms will take effect from the date of publication.
• Continued use of the platform after any amendment will be considered acceptance of the new terms.
• The date of the latest update will always be displayed at the top of this page.

These terms and conditions will be governed and interpreted in accordance with the applicable laws of Bangladesh.

14.1 Complaints Process

For any complaint or dispute, please contact the luky9 support team first. Our team is available 24/7 to assist in Bengali via live chat. Complaints can also be submitted by email: [email protected]

14.2 Dispute Resolution

• All disputes will first be attempted to be resolved through amicable discussion.
• If a resolution cannot be reached through discussion, the matter will be settled through arbitration.
• If any provision of these terms is deemed unenforceable, the remaining provisions will continue to remain in effect.